Privacy Statement

How we handle your information and protect your privacy.

In order to assess your needs, we will need you to provide us with sensitive personal information. Your information will be kept secure at all times and in accordance with the Data Protection Act 1998.

We endorse and adhere to the Data Protection Principles as set out in the Data Protection Act 1998. These principles are:-

  • Fairly and lawfully processed for limited purposes and not in any other way which would be incompatible with those purposes

  • Adequate, relevant and not excessive

  • Accurate and kept up to date Not kept for longer than is necessary

  • Processed in line with the data subject’s rights

  • Kept secure Not transferred to a country which does not have adequate data protection laws.

When we collect any personal data from you, we will inform you why we are collecting your data and what we intend to use it for.

We may need to pass your details to third party product providers and companies to transact your requests effectively, your data will not be passed over for any other purpose. You may opt in to be contacted by other companies within our group, by mail, email or telephone with details of other products or services.

Where we provide access to products and services from other providers, they will supply us with your personal details so that if you are opted in we can contact you by mail, email or telephone with details of other products or services we feel may be of interest to you.

Opting In

If you want to receive e-mails, postal and telephone contact from us in the future, please let us know by

  • email – email us at info@greenleafmortgages.com
  • phone – call us on 01727 852673
  • write to us – 31 Newfield Way, St Albans, Hertfordshire, AL4 0GB

Ad Servers

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Changes to Information Practices

If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us by

  • email – email us at info@greenleafmortgages.com
  • phone – call us on 01727 852673
  • write to us – 31 Newfield Way, St Albans, Hertfordshire, AL4 0GB

Requesting Information we have stored  

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them.

Clients can access this information and have it corrected by e-mailing us at the above address or writing to us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Complaints  

If you feel that this site is not following its stated information policy, you may contact us by

  • email – email us at info@greenleafmortgages.com
  • phone – call us on 01727 852673
  • write to us – 31 Newfield Way, St Albans, Hertfordshire, AL4 0GB

Financial Ombudsman Service  

The Financial Ombudsman Service was set up by Parliament to sort out individual complaints that consumers and financial businesses aren’t able to resolve themselves. Details of how the Financial Ombudsman Service can help can be found on their website at www.financial-ombudsman.org.uk/consumer/complaints.htm or you can ring the consumer help line on either 0800 023 4 567 or 0300 123 9 123.